Refund policy
RETURN & REFUND POLICY
Last updated: September 18, 2026
At Vintage Train Diffuser, we want you to feel confident when shopping with us. We offer a 90-Day Money-Back Guarantee subject to the conditions outlined below.
1. Return Period
You may request a return within 90 calendar days from the date your order is delivered.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories and included items.
- Be accompanied by your order number or other valid proof of purchase.
2. How to Request a Return
Before sending any product back, please contact us at:
Please include your order number and explain that you would like to request a return.
Do not send a product back without first receiving return instructions from us.
3. Return Shipping
Unless the product is defective, damaged, or incorrect, the customer is generally responsible for the cost of return shipping.
If we determine that the product was defective, damaged during delivery, or incorrectly sent, we will provide appropriate instructions for resolving the issue.
4. Refunds
Once your returned product is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or payment provider to reflect the refund.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at:
Please provide your order number and, when appropriate, photographs or other information showing the issue.
We will review the situation and provide instructions for the appropriate resolution.
6. Non-Returnable Items
A return may be refused or a refund may be reduced where permitted by law if the product:
- Has been used.
- Is damaged after delivery due to customer handling.
- Is missing original packaging or accessories.
- Has been modified or altered.
- Is returned after the applicable return period.
- Cannot reasonably be resold due to its condition.
7. Exchanges
We do not generally offer direct product exchanges. If you need a different product, you may request a return in accordance with this policy and place a new order separately.
8. Partial Refunds
In certain circumstances, a partial refund may be issued where permitted by applicable law, including when a returned product is not in its original condition or is missing components.
9. Undelivered Orders
If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping or return costs may apply.
Please contact us as soon as possible if you believe your shipping information is incorrect.
10. Order Cancellations
If you wish to cancel an order, contact us as soon as possible at felixlabanino61@gmail.com.
We cannot guarantee cancellation once an order has been processed or shipped.
11. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.
Where applicable law provides mandatory rights or remedies, those rights will apply regardless of this policy.
12. Contact Us
For questions regarding returns or refunds, contact:
Vintage Train Diffuser
Website: vintagetraindisfuser.store
Email: felixlabanino61@gmail.com